Commitment to Accessibility

Kaely Phelps Psychotherapy LTD is committed to ensuring that our psychotherapy services and website are accessible to all individuals, including those with disabilities. We believe everyone deserves equal access to mental health support and we strive to provide an inclusive, welcoming environment for all clients.

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Website Accessibility

We are working to ensure this website meets Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. Our ongoing efforts include:

Navigation and Structure:

• Clear and consistent navigation throughout the site

• Descriptive page titles and headings

• Logical content structure and reading order

Visual Design:

• Sufficient color contrast between text and backgrounds

• Text that can be resized up to 200% without loss of functionality

• Content that remains readable and functional across different devices and screen sizes

Alternative Content:

• Descriptive alt text for images

• Transcripts or captions for any video or audio content

• Clear, plain language wherever possible

Keyboard Accessibility:

• All functionality available via keyboard navigation

• Visible focus indicators for interactive elements​

 

Physical Access to Therapy Rooms

UK Location

• Ground floor/lift access, wheelchair accessible entrance, accessible toilet facilities

• Limited parking available for blue badge holders

• Accessible by tube and bus

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Online/Remote Sessions: We offer online therapy sessions via [platform name], which can be accessed from the comfort of your own home, providing an accessible option for those who face barriers to in-person attendance.

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Accessibility of Therapy Services

We are committed to making our therapeutic services accessible:

Communication:

• We can communicate via email, phone, text, or video call according to your preference

• We can provide appointment reminders

• We welcome the use of communication aids during sessions

Flexible Approaches:

• Sessions can be conducted online, in person, or by phone

• Session length and frequency can be adapted to individual needs

• We can work with you to identify any accommodations that would support your therapy

Sensory Considerations:

• Adjustable lighting in therapy rooms

• Quiet, private spaces with minimal distractions

• Flexibility around sensory needs (e.g., removing fragrance, adjusting room temperature)

Neurodivergent-Friendly Practice:

• We welcome stim toys, fidget tools, or comfort items in sessions

• Clear communication about session structure and expectations

• Flexibility with eye contact and traditional therapeutic norms

• Written summaries or session notes available upon request

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Documentation and Forms

• Intake forms and documents can be provided in accessible formats

• We can provide larger print versions of documents upon request

• Forms can be completed electronically or on paper according to your preference

• We can assist with form completion if needed

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Assistance Animals

Service animals and assistance dogs are welcome in our therapy spaces in accordance with UK Equality Act 2010 and US Americans with Disabilities Act (ADA) requirements.

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Feedback and Requests

I welcome your feedback on the accessibility of services and website. If you:

• Encounter any accessibility barriers

• Require specific accommodations for therapy

• Need information in an alternative format

• Have suggestions for improvement

Please contact hello@kaelyphelpstherapy.com​

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Complaints

If you are not satisfied with our response to your accessibility concerns, you may:

UK: Contact the Equality and Human Rights Commission (equalityhumanrights.com)

US: File a complaint with the US Department of Justice ADA Information Line (1-800-514-0301)​

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Standards and Guidelines

This accessibility statement was created with reference to:

• Web Content Accessibility Guidelines (WCAG) 2.1

• UK Equality Act 2010

• Americans with Disabilities Act (ADA)

• Professional therapy body guidelines on inclusive practice

I am committed to continually improving accessibility and welcome ongoing dialogue with clients about how I can better serve everyone seeking support.

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Last Updated: January 2026