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Accessibility Statement

Commitment to Accessibility

Kaely Phelps Psychotherapy LTD is committed to ensuring that my psychotherapy services and website are accessible to all individuals, including those with disabilities. I believe everyone deserves equal access to mental health support and I strive to provide an inclusive and  welcoming environment for all clients.

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Website Accessibility

I aim to ensure this website meets Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. Ongoing efforts include working to ensure the following - 

Navigation and Structure:

  • Clear and consistent navigation throughout the site

  • Descriptive page titles and headings

  • Logical content structure and reading order

Visual Design:

  • Sufficient color contrast between text and backgrounds

  • Text that can be resized up to 200% without loss of functionality

  • Content that remains readable and functional across different devices and screen sizes

Alternative Content:

  • Descriptive alt text for images

  • Transcripts or captions for any video or audio content

  • Clear, plain language wherever possible

Keyboard Accessibility:

  • All functionality available via keyboard navigation

  • Visible focus indicators for interactive elements​

 
Physical Access to Therapy Rooms

UK Location

  • Ground floor/lift access, wheelchair accessible entrance, accessible toilet facilities

  • Limited parking available for blue badge holders

  • Accessible by tube and bus

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Online/Remote Sessions: I offer online therapy sessions via google, which can be accessed from the comfort of your own home, providing an accessible option for those who face barriers to in-person attendance.

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Accessibility of Therapy Services

I am committed to making therapeutic services accessible:

Communication:

  • We can communicate via email, phone, text, or video call according to your preference

  • I provide appointment reminders by phone or email

  • I welcome the use of communication aids during sessions

Flexible Approaches:

  • Sessions can be conducted online, in person, or by phone

  • Session length and frequency can be adapted to individual needs

  • I can work with you to identify any accommodations that would support your therapy

Sensory Considerations:

  • Adjustable lighting in therapy rooms

  • Quiet, private spaces with minimal distractions

Neurodivergent-Friendly Practice:

  • I welcome stim toys, fidget tools, or comfort items in sessions

  • Clear communication about session structure and expectations

  • Flexibility with eye contact and traditional therapeutic norms

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Documentation and Forms

  • Intake forms and documents can be provided in accessible formats

  • I can provide larger print versions of documents upon request

  • Forms can be completed electronically or on paper according to your preference

  • I can assist with form completion, if needed

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Assistance Animals

Registered service animals and assistance dogs are welcome in the therapy spaces that I utilize in accordance with UK Equality Act 2010.

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Third-Party Elements

Some elements of my website utilize third-party platforms that support scheduling and other functions.  While I strive to work with vendors that prioritize accessibility, some third-party functionality may be outside of my control. I welcome feedback regarding any accessibility issues encountered while using associated services and will work with these vendors whenever possible to improve accessibility.

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Feedback and Requests

I welcome your feedback on the accessibility of services and website. If you:

  • Encounter any accessibility barriers

  • Require specific accommodations for therapy

  • Need information in an alternative format

  • Have suggestions for improvement

Please contact hello@kaelyphelpstherapy.com​

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Complaints

If you are not satisfied with our response to your accessibility concerns, you may:

UK: Contact the Equality and Human Rights Commission (equalityhumanrights.com)

US: File a complaint with the US Department of Justice ADA Information Line (1-800-514-0301)​

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Standards and Guidelines

This accessibility statement was created with reference to:

  • Web Content Accessibility Guidelines (WCAG) 2.1

  • UK Equality Act 2010

  • Americans with Disabilities Act (ADA)

  • Professional therapy body guidelines on inclusive practice

I am committed to continually improving accessibility and welcome ongoing dialogue with clients about how I can better serve everyone seeking support.

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Last Updated: July 2026

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